Firatio – Refund & Cancellation Policy

Last Updated: __________

At Firatio, we aim to maintain transparency, fairness, and trust between customers, tailors, and the platform. This Refund & Cancellation Policy clearly explains when cancellations, refunds, or replacements are applicable, especially considering the customized nature of fabric cutting and tailoring services.

This policy forms an integral part of Firatio’s Terms of Service.

1. General Principles

• Firatio deals with customized and semi-customized products (fabrics, stitching, tailoring)
• Once customization begins, reversal may not be possible
• Refund eligibility depends on the stage of the order

By placing an order, the customer agrees to this policy.

2. Order Stages Defined

For clarity, every order passes through the following stages:

1. Order Placed & Payment Confirmed
2. Fabric Allocated / Packed
3. Fabric Cut / Tailoring Started
4. Stitching Completed
5. Out for Delivery / Delivered

Refund and cancellation rights vary at each stage.

3. Cancellation Policy

3.1 Customer-Initiated Cancellations

3.2 Firatio-Initiated Cancellations

Firatio reserves the right to cancel orders due to:

• Stock unavailability
• Operational issues
• Quality control failures
• Force majeure events

In such cases, full refund will be issued.

4. Refund Policy

4.1 Eligible Refund Scenarios

Refunds may be approved if:

• Wrong fabric or incorrect item delivered
• Major manufacturing defect in fabric (before stitching)
• Order cancelled by Firatio
• Payment debited but order not confirmed

4.2 Non-Refundable Scenarios

Refunds will NOT be issued for:

• Change of mind after cutting or stitching
• Minor color or texture variations
• Incorrect measurements provided by customer
• Dissatisfaction due to fit preferences
• Delays caused by courier partners or external factors

5. Stitching & Fit Disclaimer

• Stitching services are provided by independent tailors
• Minor fit variations are considered acceptable industry standards
• Re-stitching or alteration requests may be evaluated on a case-by-case basis

Refunds are not guaranteed for fit-related concerns.

6. Replacement Policy

Replacements may be offered instead of refunds when:

• Fabric defect is verified before stitching
• Wrong item is delivered

Replacement approval is subject to inspection and availability.

7. Refund Processing Timeline

• Approved refunds are processed within 5–10 working days
• Refunds are credited to the original payment method via Razorpay
• Bank processing time may vary

Firatio is not responsible for delays caused by banking partners.

8. Delivery-Related Issues

• If an order is damaged in transit, customers must report within 24 hours of delivery
• Unboxing photos or videos may be required for verification

Failure to report within the stipulated time may void refund eligibility.

9. Abuse & Fraud Prevention

Firatio reserves the right to:

• Reject refund requests that appear fraudulent
• Suspend accounts with repeated refund abuse

10. Policy Updates

Firatio may revise this policy at any time. Updates will be published on the website.

11. Contact & Support

For refund or cancellation requests, contact:

By placing an order on Firatio, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.