Firatio – Privacy Policy

Last Updated: 27/1/2026

Firatio is a digital-first fashion and tailoring platform designed to connect customers, tailors, and delivery partners through a transparent and secure system. We deeply value the trust you place in us. This Privacy Policy explains, in detail, how we collect, use, store, share, and protect your personal data when you use our website, mobile application, and related services.

This document is intentionally detailed to ensure clarity, legal readiness, and long-term scalability.

1. Scope of This Policy

This Privacy Policy applies to:

• Customers purchasing fabrics or tailoring services
• Registered tailors using the Firatio platform
• Delivery and logistics partners
• Website and app visitors
• Referral participants

By accessing or using Firatio, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Customer Information

We may collect:

• Full name
• Mobile number
• Email address
• Delivery address and location details
• Order preferences (fabric type, measurements, tailoring instructions)
• Referral codes used or shared

2.2 Tailor Information

For tailors registered on Firatio:

• Name and shop details
• Phone number and email
• Address and service area
• Skill category and experience details
• Bank/UPI details for payouts
• KYC verification
• Performance metrics (order acceptance, completion rate, ratings)

2.3 Transaction & Payment Information

• Order value
• Payment status
• Razorpay transaction ID
• Refund or cancellation records

Important: Firatio does not store card details, CVV, UPI PINs, or net banking credentials. All payments are securely processed via Razorpay.

2.4 Technical & Usage Data

• IP address
• Device type and OS
• Browser type
• App usage behavior
• Cookies and session data

3. Purpose of Data Collection

We collect and use data strictly for legitimate business purposes, including:

• Order processing and fulfillment
• Assigning orders to suitable tailors
• Managing delivery and tracking
• Referral validation and rewards
• Customer and tailor support
• Platform improvement and analytics
• Fraud prevention and dispute resolution
• Legal and regulatory compliance

4. Referral System Policy

Firatio may operate a referral program for customers and tailors.

4.1 Data Usage in Referrals

• The term referring is called as tagging in our system
• Referral codes are tracked digitally
• We store referrer (tagger) and referee relationship data
• Rewards or benefits are issued only after successful validation

4.2 Anti-Fraud Measures

Firatio reserves the right to:

• Cancel referral benefits if misuse is detected
• Suspend accounts involved in suspicious referral activity
• Modify or discontinue the referral program at any time

5. Order Fulfillment & Delivery Policy

5.1 Data Sharing for Delivery

To complete deliveries, Firatio may share limited information such as:

• Customer name
• Delivery address
• Contact number

This data is shared only with authorized delivery partners or assigned tailors.

5.2 Delivery Responsibility

• Firatio coordinates delivery but may rely on third-party logistics
• Delivery timelines are estimates, not guarantees
• Delays due to unforeseen circumstances are not considered data misuse

6. Tailor-Specific Privacy & Usage Policy

6.1 Access to Customer Data

Tailors receive only minimum required data:

• Customer name
• Measurement details
• Order instructions

Tailors are strictly prohibited from:

• Using customer data outside the order scope
• Storing customer data offline
• Contacting customers for non-Firatio purposes

6.2 Compliance & Monitoring

Firatio may monitor tailor activity to ensure:

• Data confidentiality
• Service quality
• Policy compliance

Violations may result in suspension or permanent removal from the platform.

7. Customer Privacy Commitments

As a Firatio customer, you are assured that:

• Your data will never be sold
• Your contact details will not be misused
• Communications will be purpose-driven
• Opt-out options will be provided where applicable

8. Cookies & Tracking Technologies

Firatio uses cookies to:

• Maintain login sessions
• Improve user experience
• Analyze platform performance

You may disable cookies via browser settings, but certain features may be limited.

9. Data Storage & Security Measures

We implement strong security practices including:

• Encrypted data transmission (SSL)
• Secure cloud servers
• Role-based access controls
• Regular security audits

Despite best efforts, no system is completely immune to risks.

10. Data Retention Policy

• Customer data is retained as long as the account is active
• Transaction data is stored as per legal requirements
• Tailor data may be retained for audit and compliance purposes

Users may request data deletion, subject to legal obligations.

11. Legal Compliance & Disclosure

Firatio may disclose information if required:

• By law or court order
• To protect Firatio’s legal rights
• To prevent fraud or security threats

12. Children’s Privacy

Firatio services are intended only for users aged 18 and above. We do not knowingly collect data from minors.

13. Policy Updates & Modifications

Firatio reserves the right to update this Privacy Policy. Continued use of the platform constitutes acceptance of changes.

14. Contact & Grievance Redressal

For privacy-related concerns, contact:

By using Firatio, you acknowledge that you have read, understood, and agreed to this Privacy Policy.